Delete Account and Data

We respect your right to control and remove your data at any time.

In accordance with Google Play and Apple App Store policies, you can easily delete your account and all associated personal data either directly through the SnagQue app or via email request.

Method 1: In the App (Instant)

If you have the SnagQue app installed on your phone:

1. Open SnagQue.
2. Tap the Settings icon.
3. Navigate to Account.
4. Tap Delete account and confirm the prompt.

Your session will be closed immediately, and your account and data will be permanently wiped from our active databases.

Method 2: Without the App (Web / Email Request)

If you have uninstalled the app or cannot access your phone:

1. Send an email to support@snagque.com.
2. Important: You must send this email from the email address registered with your SnagQue account so we can verify ownership.
3. Use the subject line: “Delete my account”.
4. Our support team will verify your request and permanently delete your account within {{TODO_OWNER: days, e.g. 7 business days}}, sending a confirmation once complete.

What is Deleted

Upon account deletion, the following items are permanently erased:

• Your user account profile, email address, and authentication credentials.
• All saved snags, links, custom notes, screenshots, and intent tags.
• All custom collections and organizing tags.
• Your personal dictionary entries, definitions, and spaced-repetition history.
• Push notification device tokens.

What is Kept and Retention Period

{{TODO_OWNER: describe any data kept for legal compliance, tax, or rolling database backups, e.g. encrypted offsite backups purged automatically after 30 days}}.

Need Assistance?

If you have any questions or experience difficulties deleting your account, please reach out directly to support@snagque.com.