SnagQue Support
Contact Us
If you encounter an issue, have feedback, or want to join the testing program, send us an email at:
Expected reply time: {{TODO_OWNER: expected reply time, e.g. within 24-48 business hours}}.
Common Questions & Troubleshooting
1. How does sync work across devices?
SnagQue is offline-first. Everything you capture is immediately stored on your local device database so you never have to wait for a network connection. When you are connected to the internet, changes automatically synchronize with your encrypted cloud account.
2. Why aren't reminders or evening digests arriving on Android?
Modern Android versions often place apps into aggressive battery-saver modes that delay background notifications. To ensure you receive your digests promptly:
- Open your phone's Settings → Apps → SnagQue.
- Select Battery (or App Battery Usage).
- Set it to Unrestricted.
- Verify that notifications are allowed under Settings → Apps → SnagQue → Notifications.
3. How do I delete my account?
You can permanently delete your account and all saved snags, collections, dictionary items, and tokens directly inside the app: go to Settings → Account → Delete account. You can also view web deletion instructions on our dedicated Delete account page.
Privacy & Policies
For full details on how we safeguard your data and respect your privacy, please visit our Privacy Policy.